Privacy Policy Last Updated: May 6, 2026 1. Who We Are Community Help Center ("we," "us," "our") is a service provider operating from Mango House, 10180 E Colfax Ave, Aurora, CO 80010. We provide tax preparation, ITIN application assistance, immigration form completion, credit-repair guidance, paperwork assistance, and resume/job-application help. We are not attorneys and do not provide legal advice. We do not provide investment, financial-planning, or accounting advice. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to information collected through our website (communityhelpcenter.co), our forms, our text-message communications, and in-person visits. 2. Information We Collect A. Information you give us directly: Identifying information: name, address, phone, email Tax-related information you provide for return preparation (income documents, dependent information, prior-year returns) Identification documents (government-issued ID, Social Security card, ITIN letter) reviewed in our office Payment information for service fees Service-related details (the service you need, your message) Referral source B. Information we collect automatically: Cookies and analytics data via website tracking (pages visited, device type, IP address, referring site) Form submission timestamps Call records when you call our business line Text-message metadata (delivery status, opt-in status) C. Information from third parties: Information from referral partners with your consent Information from public records when relevant to the service you requested 3. How We Use Your Information We use your information only to: Provide the services you request, including preparing and filing tax returns Communicate with you about your account, appointments, documents, and the status of your return or application Process payments Comply with our legal obligations (IRS reporting, record retention) Improve our services and website Send service updates and, with your consent, occasional newsletters or referral offers We will never use your information for any purpose you have not authorized. 4. Tax Return Information — Special Protections Federal law (Internal Revenue Code §7216) places strict limits on how tax preparers may use or disclose tax return information. We will not use or disclose your tax return information for any purpose other than preparing or assisting in preparing your return without obtaining a separate, written §7216 consent from you. The §7216 consent is a separate document from this Privacy Policy. 5. How We Protect Your Information We follow the data-security guidelines of IRS Publication 4557 and the FTC Safeguards Rule under the Gramm-Leach-Bliley Act (GLBA). Specifically: We maintain a Written Information Security Plan (WISP). Sensitive tax data is stored on encrypted, access-controlled systems separate from this website. We use a secure document portal for collecting and storing client documents — please do not email tax documents to us. Employee access to client information is restricted on a need-to-know basis. Multi-factor authentication is required on all systems handling client data. We retain client records for at least three years as required by federal law and dispose of them securely thereafter. No system is 100% secure. We cannot guarantee absolute security, but we use commercially reasonable measures appropriate to the sensitivity of the data. 6. Sharing Your Information We do not sell your personal information. We do not use your information for targeted advertising. We share it only: With the IRS, the Social Security Administration, and state tax authorities when filing your return on your behalf With service providers who help us operate (our secure portal vendor, our CRM, our payment processor) under written confidentiality obligations With a bank-product partner (e.g., refund-transfer or refund-advance provider), only with your separate signed consent When required by law (subpoena, court order, lawful request from a regulatory agency) In connection with a sale or transfer of our business, in which case the successor will be bound by this Privacy Policy 7. Text Messaging (SMS) If you provide your phone number and consent to text-message communication, we may send you text messages related to your service (appointment reminders, document requests, return status updates, replies to your questions). Opt-in is documented per phone number. You may opt out at any time by replying STOP to any of our messages. See our SMS Terms for full details. Opt-in records and SMS content are not shared with third parties for their own marketing purposes. 8. Your Privacy Rights Colorado residents have rights under the Colorado Privacy Act (CPA), including the right to: Access the personal data we hold about you Correct inaccurate data Delete data we hold (subject to records-retention obligations under federal tax law) Opt out of targeted advertising or the sale of personal data (we do not engage in either) Receive a portable copy of data you have provided To exercise any of these rights, contact us at [email protected] or (303) 667-4110. We will respond within 45 days. If we deny your request, you may appeal by replying to our denial; we will respond to appeals within 45 days. Note: Tax-return information regulated under federal law (IRS Code §7216, GLBA) is exempt from CPA rights. We retain this data per IRS rules. 9. Children's Privacy Our services are intended for adults. We do not knowingly collect personal information directly from children under 13. Tax-return information about a dependent minor is collected from the parent or legal guardian only. 10. Cookies and Tracking Our website uses cookies for basic functionality and analytics. You can disable cookies in your browser settings; some site features may not work fully if you do. We do not use cookies for cross-site behavioral advertising. 11. Third-Party Links Our website may link to third-party services (payment processors, social-media platforms, secure portal vendor). Their privacy practices are governed by their own policies, not by this one. 12. Changes to This Policy We may update this Privacy Policy. The updated version will appear on this page with a new "Last Updated" date. We will communicate significant changes to active clients by email or text where appropriate. 13. Contact Us Community Help Center Mango House, 10180 E Colfax Ave Aurora, CO 80010 (303) 667-4110 [email protected]